Frequently Asked Questions
Find quick answers about orders, shipping, delivery and tracking.
Orders are usually processed within 1–2 business days before they are shipped. Processing time may vary slightly during busy periods.
Standard delivery usually takes 3–15 business days after your order has been processed. Delivery times can vary depending on the destination, carrier and other factors.
✨ Most customers receive their orders within 4–7 business days. While we cannot guarantee an exact delivery date, there is a high likelihood of receiving your order within this timeframe.
✨ Most customers receive their orders within 4–7 business days. While we cannot guarantee an exact delivery date, there is a high likelihood of receiving your order within this timeframe.
For international orders, delivery usually takes 7–21 business days after processing. Actual delivery times may vary depending on the destination country, customs and the local carrier.
Yes. Once your order has been shipped, a tracking number will be provided so you can follow your package's delivery progress.
Tracking information becomes available after your order has been processed and shipped. Please allow some time for the carrier's tracking system to update after shipment.
Yes. Once your tracking number is available, you can use the provided tracking information to follow your shipment.
Tracking information may take some time to update after your package is shipped. If the tracking status has not changed immediately, please allow a little additional time for the carrier to scan and update the shipment.
No. Delivery times begin after your order has been processed and shipped. Please allow 1–2 business days for processing before the delivery period begins.
Yes. Estimated delivery times can occasionally be affected by factors such as carrier delays, customs processing, weather or other circumstances outside our control.
First, check your tracking information for the latest shipment update. If your estimated delivery window has passed and your order still has not arrived, please contact us with your order number and we'll be happy to help.
Still Have Questions?
Our support team is happy to help. If you need assistance with your order or delivery, get in touch with us.
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